Store down? Hacked? Call now.
If your Magento store is currently compromised, throwing 500 errors, or losing transactions, Magento Patches can triage it quickly. Emergency requests have a 2-hour response target during UK business hours, with the first priority always being stabilisation.
Who this is for
- Store hacked, defaced, or showing signs of compromise
- Throwing 500 errors and you don't know why
- Checkout broken with revenue stopped
- Failed urgent PCI scan and need rapid remediation
- Hosting incident or migration gone wrong
What we'll do
The actual sequence, not a vague promise.
- 01Triage call
Quick call to understand what's broken, when it started, and what's changed recently. The team will confirm whether Magento Patches can help and what the realistic timeline is.
30 min - 02Access and assessment
Get SSH and admin access, snapshot the current state for forensics, identify the immediate cause.
30–60 min - 03Containment
Stop the bleeding — take the affected component offline, block malicious traffic, restore from clean backup if needed. Revenue back on as fast as is safe.
1–4 hours - 04Root cause and full fix
Once you're stable, find the real cause and fix it properly. Document for the post-incident report.
4–24 hours - 05Hardening
Whatever let this happen, get closed. Missing patches, exposed configs, weak credentials — addressed before we sign off.
2–8 hours - 06Post-incident report
Written timeline of what happened, why, what was done, and what to do to prevent recurrence. Useful for your team, your insurer, and your stakeholders.
24 hours after fix
What you get
Every engagement starts with a fixed quote. The price doesn't move once we've agreed it — if scope changes mid-project, we agree the variation before any work happens.
Common questions
I think my store has been hacked — what do I do right now?+
Don't restore from a recent backup yet; it might be compromised too. Don't change admin passwords yet; the current state may need preserving. Call 01423 609 083 or email hello@magentopatches.com with the URL and a screenshot of anything suspicious.
What if it's out of hours?+
Out-of-hours emergency support is handled on a best-effort basis. Active compromise, checkout failure and revenue-impacting outages are prioritised first.
How much will this cost?+
It depends on what's broken and how deep it goes. A simple defacement might be 2–3 hours. A full forensic investigation on a compromised store can be 20+ hours. You will get a running estimate as the team learns more, with clear warning if costs are escalating.
Can you work with my insurance / cyber-incident response team?+
Yes. Magento Patches can preserve evidence, work alongside external incident-response teams and produce post-incident reports for insurers or stakeholders.